Website Privacy Policy
Last updated November 2026
This policy explains how Mesa Heights Senior Living & Care (“we”) handles information collected through this website, mesaheightshc.com. It covers the website only. Care you receive as a resident or patient is covered by our separate Notice of Privacy Practices, available from our admissions office.
Please don’t send medical information online
Our website forms, the Campus Concierge chat and email are not meant for medical records, diagnoses, medication lists or insurance numbers. Please share those details with our team by phone or in person, where we can protect them properly.
What we collect
- Information you give us: your name, phone, email, the community you’re interested in, tour preferences and any message you write, when you request a tour, information kit or contact us.
- Job applications: your contact details, the position, experience you describe and any resume you upload.
- Campus Concierge: questions you type are sent to an AI service to generate an answer. Conversations are not saved by us and disappear when you close the page.
- Visit statistics: our hosting provider, Lovable, records which pages are visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors, and which buttons and links are clicked. It uses no cookies, stores nothing on your device, doesn’t keep IP addresses and doesn’t identify you. Detailed data is kept for 90 days and daily summaries for a year. Lovable collects this data for us. Lovable’s privacy policy explains how it handles it.
- Fonts: pages load typefaces from Google Fonts, which receives your browser’s standard request information.
How we use it
Only to respond to your request, schedule tours, review job applications, send you a confirmation email and improve the website. We do not sell or rent your information, and we don’t use it for advertising.
Who sees it
Submissions are stored in a secure database that only authorized Mesa Heights staff can access. Staff receive a short email alert with your contact details; any message or care details stay in the secure system. We use service providers for hosting, email delivery and the Concierge, who process information only to provide those services.
How long we keep it
We keep inquiries and applications only as long as needed to respond and to meet legal record-keeping requirements.
Your choices
You may ask us to see, correct or delete the information you submitted, or to stop contacting you. Call us at (505) 326-1600 or write to 1101 W. Murray Drive, Farmington, NM 87401.
Children
This website is not directed to children under 13, and we don’t knowingly collect their information.
Changes
We’ll post any updates to this policy on this page with a new date.